iTechwx Company Limited, a strategic partner specializing in comprehensive digital transformation services for Microsoft products, is currently seeking qualified candidates for the position of Technical Support Engineer – O365 Premier to join our team in Ho Chi Minh City.

This position is ideal for technology enthusiasts with strong analytical skills who are looking to grow their careers in a dynamic and international work environment.

1. Job responsibilities

- Receive, review, and analyze technical issues reported by customers using Microsoft Office 365.

- Utilize troubleshooting tools such as event logs and performance traces to identify root causes and resolve issues.

- Collaborate with cross-functional and cross-product teams to address moderately complex technical problems.

- Keep customers updated on the status and resolution of their cases in a professional and timely manner.

- Participate in ongoing training to enhance product knowledge and technical proficiency.

- Provide feedback to improve support processes and automation tools.

2. Candidate requirements

- Immediate availability in July is highly preferred.

- Advanced English proficiency, equivalent to IELTS 6.5 or higher.

- Excellent communication and customer service skills with a focus on empathy and problem resolution.

- A strong passion for technology and continuous learning.

- Critical thinking, analytical abilities, and teamwork mindset.

- Adaptability and the ability to thrive in a fast-paced environment.

3. Work schedule

- Fixed shifts within the timeframe of 5:00 AM – 8:00 PM (9 hours/day including 1-hour break), 5 days/week.

- Two flexible days off per week, assigned by the manager.

- May be scheduled to work on public holidays or during Tet; compensations provided in accordance with labor regulations.